CASE STUDY: HOW WE SECURED A MAJOR GOLD COAST RETAIL PRECINCT 24/7

Case Study: How We Secured a Major Gold Coast Retail Precinct 24/7

Case Study: How We Secured a Major Gold Coast Retail Precinct 24/7

Blog Article

Client: Confidential Retail Property Group
Location: Gold Coast, Queensland
Objective: Implement a comprehensive 24/7 security solution for a major retail precinct
Duration: Ongoing

Background

In mid-2024, a major retail precinct on the Gold Coast reached out with a pressing concern: rising incidents of petty crime, after-hours loitering, and vandalism had begun to affect both customer experience and tenant satisfaction. With over 60 retail stores, multiple food venues, and high daily foot traffic, the property required a robust, round-the-clock security presence that balanced visibility, rapid response, and discretion.

Challenges

  • High foot traffic during peak hours and deserted zones at night

  • Multiple access points and entry routes

  • Vulnerable back-of-house areas prone to break-ins

  • Retailer concerns about after-hours security and customer safety

  • Integration with existing CCTV infrastructure

Our Approach

We began with a full risk assessment and site audit, identifying critical vulnerabilities and tailoring a strategy unique to the precinct’s size, layout, and operational hours.

1. Hybrid Security Model

We deployed a hybrid solution combining on-site static guards, mobile patrol units, and remote CCTV monitoring. This allowed for consistent visual deterrence and rapid response without the need for excessive on-ground personnel.

2. 24/7 On-Site Presence

A rotating team of licensed security officers maintained a 24/7 presence, with peak-hour patrol boosts on weekends and public holidays. Officers were trained in:

  • De-escalation and customer engagement

  • Retail theft prevention techniques

  • Emergency evacuation protocols

3. CCTV & Alarm Response Integration

Our control centre provided live monitoring of key access points, with automated alerts connected to motion sensors and perimeter alarms. All incidents were logged and time-stamped for review and reporting.

4. Collaborative Communication with Tenants

We established a dedicated communication line for store managers to report concerns and request escort services during late closing hours. Monthly security briefings were introduced to keep all stakeholders informed.

Results

After three months of implementation:

  • Incidents of vandalism dropped by 65%

  • Retail theft reports decreased by 40%

  • Tenant satisfaction increased significantly, with multiple retailers renewing leases citing improved safety

  • Emergency response time was reduced by 50% on average

Client Feedback

“We’ve seen a visible difference in customer confidence and staff morale. The professionalism of the team has been outstanding — not just in handling incidents but in building trust with our retailers.”
— Centre Manager, Confidential Retail Group

Conclusion

This project showcased the effectiveness of a strategic, tech-enabled security model tailored for large, complex retail environments. Through proactive planning, seamless integration, and ongoing collaboration, we successfully transformed the precinct’s security posture — ensuring peace of mind for customers, retailers, and property managers alike.

Report this page